FAQs
Our Brand Story
Assence was founded in 2021 by a trio of visionaries — Sameer, Latheef, and Sultan — who sought to challenge the elitism in the fragrance industry. They aimed to create luxury fragrances that were accessible to all, combining traditional craftsmanship with innovative technology and sustainable practices.
Assence maintains its commitment to quality through:
- Sourcing premium ingredients from Grasse, France.
- Utilizing a 40% perfume oil concentration for exceptional longevity.
- Implementing microencapsulation technology for evolving scent experiences.
- Maintaining rigorous quality control processes.
- Partnering with master perfumers and scientists.
Assence employs comprehensive sustainability practices including:
- Biotech-driven sourcing to preserve ecosystems.
- Vegan formulas with no animal-derived ingredients.
- Eco-conscious packaging using recycled materials.
- Carbon-neutral shipping options.
- Partnerships with environmental conservation organizations.
Fragrance Innovation
Assence fragrances are developed through a meticulous process that begins with inspiration from iconic scents, followed by:
- Collaboration between master perfumers and scientists.
- Utilization of advanced technologies like microencapsulation.
- Rigorous testing for longevity, sillage, and skin compatibility.
- Multiple rounds of refinement based on sensory evaluations.
- Final approval by their panel of fragrance experts.
Assence distinguishes itself through:
- Its democratic approach to luxury, making exceptional quality accessible.
- Proprietary microencapsulation technology for evolving scent experiences.
- Uncompromising ethical standards and sustainability practices.
- 40% perfume oil concentration for exceptional longevity.
- Biotech-sourced ingredients that preserve natural ecosystems.
- Minimalist yet luxurious packaging that elevates the unboxing experience.
Assence achieves this balance by:
- Sourcing traditional ingredients from historic houses in Grasse.
- Applying modern scientific techniques to enhance performance.
- Creating compositions that honor classic fragrance families while introducing innovative elements.
- Designing packaging that respects tradition while incorporating contemporary aesthetics.
- Maintaining time-honored craftsmanship while embracing technological advancement.
Ethical Sourcing
Assence ensures ethical sourcing through:
- Partnerships with suppliers committed to fair labor practices.
- Direct relationships with ingredient producers.
- Regular audits of supply chain partners.
- Use of biotechnology to synthesize rare ingredients sustainably.
- Avoidance of endangered species and overharvested materials.
- Implementation of traceability systems for all key ingredients.
Yes, all Assence fragrances are 100% vegan and cruelty-free. We use no animal-derived ingredients and conduct no animal testing at any stage of development.
Assence products hold certifications including:
- IFRA compliance for safety standards.
- Vegan Society certification.
- Leaping Bunny certification for cruelty-free practices.
- Eco-Certification for sustainable ingredients.
- Carbon-neutral certification for their packaging initiatives.
Customer Experience
To help customers find their perfect fragrance, Assence offers:
- A detailed fragrance quiz on their website.
- Virtual consultations with fragrance experts.
- Sample packs for exploration.
- Detailed scent profiles for each fragrance.
- Personalized recommendations based on preferences and lifestyle.
Assence fragrances are designed for various occasions:
- Power: Best for professional settings and moments requiring confidence.
- Eternity: Ideal for romantic occasions and evening events.
- Sage: Perfect for casual daytime wear and social gatherings.
- Noir: Suited for evening events and formal occasions.
- Mirage: Great for travel and adventurous outings.
- Celestial: Best for special occasions and evenings out.
For optimal wear, Assence recommends:
- Applying to pulse points including wrists, neck, and behind the ears.
- Spraying on clean, moisturized skin for better hold.
- Layering with matching body products if available.
- Reapplying every 4-6 hours as needed.
- Adjusting application based on the occasion and desired intensity.
Purchasing Information
Assence products are available through:
- Their official website with secure checkout.
- Authorized luxury retailers and department stores.
- Select high-end fragrance boutiques.
- Their mobile application for convenient shopping.
Yes, Assence offers shipping to over 175 countries worldwide with multiple delivery options:
- Standard shipping with estimated 5-7 business days.
- Express shipping for urgent needs.
- Real-time tracking for all orders.
- Secure packaging to ensure product integrity.
Yes, Assence offers exclusive membership programs including:
- Assence Circle: Annual membership with benefits like early access to new launches, exclusive discounts, and personalized fragrance consultations.
- Loyalty Rewards: Points system for repeat purchases with redeemable rewards.
- Subscription Service: Customizable fragrance subscriptions with flexible delivery schedules.
- VIP Experiences: Invitation-only events for their most valued customers.
Product Care
To maintain fragrance quality, Assence recommends:
- Storing in a cool, dry place away from direct sunlight.
- Keeping the bottle capped when not in use.
- Avoiding extreme temperature fluctuations.
- Storing upright to prevent leakage.
- Keeping away from humid environments.
Properly stored, Assence fragrances maintain their quality for:
- Huile de Parfum: 7-9 years
- Extrait de Parfum: 5-7 years
- Eau de Parfum: 3-5 years
- Eau de Toilette: 2-3 years
- Sample Sizes: 1-2 years
- Body Products: 1-2 years
To extend longevity, consider:
- Applying to clean skin.
- Layering with matching body products.
- Reapplying strategically throughout the day.
- Using fragrance layering techniques.
- Storing properly as recommended.
Sustainability Commitment
Assence minimizes environmental impact through:
- Biotech-driven sourcing to preserve natural ecosystems.
- Sustainable packaging materials.
- Carbon-neutral shipping options.
- Energy-efficient production processes.
- Water conservation practices.
- Waste reduction initiatives.
Assence supports several sustainability initiatives including:
- Partnerships with environmental conservation organizations.
- Reforestation programs.
- Clean water projects.
- Wildlife protection efforts.
- Community development projects in ingredient-producing regions.
Yes, Assence packaging is designed with sustainability in mind:
- Minimalist design reducing material use.
- Recycled materials for boxes and outer packaging.
- Soy-based inks for printing.
- Biodegradable fillers.
- Reusable and recyclable components.
Quality Assurance
Assence ensures authenticity through:
- Strict quality control processes.
- Direct partnerships with ingredient suppliers.
- Secure supply chain management.
- Authentication seals on all products.
- Dedicated quality assurance team.
- Compliance with international fragrance standards.
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Assence offers a customer-friendly return and exchange policy:
- 7-day return window for online purchases.
- No questions asked even for opened items.
- Store credit or refund options.
- Easy online return portal.
- Dedicated customer service assistance.
- No restocking fees for eligible returns.
Technical Details
Each Assence fragrance features distinctive notes. For example:
- Power: Pineapple, bergamot, birch, jasmine, musk, ambergris.
- Eternity: Cotton candy, coconut, cassis, melon, jasmine, bergamot, pineapple, mandarin orange.
- Sage: Bergamot, lavender, sage, petitgrain, cardamom, pink pepper.
- Noir: Saffron, black rose, truffle, patchouli, vanilla, agarwood, oakmoss.
- Mirage: Blueberry, anise, rosemary, cashmere wood, musk, amber, honey.
- Celestial: Cotton candy, coconut, black currant, jasmine, bergamot, pineapple, mandarin orange.
Assence fragrances typically offer:
- Moderate to heavy sillage depending on the formulation.
- Projection ranging from skin scent to room-filling.
- Long-lasting wear due to high concentration of perfume oil.
- Evolution throughout the day with distinct opening, heart, and base notes.
- Performance optimized for various environments and occasions.
Assence fragrances are formulated for longevity through:
- 40% perfume oil concentration.
- Microencapsulation technology.
- Balanced ratios of top, heart, and base notes.
- High-quality ingredients with proven staying power.
- Scientific formulation to resist fading.
- Testing under various environmental conditions.
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Unanswered Questions?
For more information and requests, please get in touch via phone or email
as stated above.